1. Controller and contact
Lyotek is the controller of the personal data described in this policy. Data protection enquiries, including requests to exercise your rights, should be sent to info@lyotek.com.
2. What we collect
Correspondence data: the name, organisation, contact details and message content you provide when you write to us.
Documentation requests: the lot number and product you ask about, and the address the documentation is sent to.
Technical data: standard server logs such as approximate location, device type and pages visited, used to keep the site secure. This website sets no advertising or analytics cookies.
We do not ask for and do not require medical information.
3. Why we process it
To answer your correspondence and send the documentation you ask for.
To keep records that our quality system requires, including which lot documentation was issued to whom.
To meet legal obligations, including record keeping.
4. Who we share it with
The authorised distributor, where your enquiry concerns an order or delivery it is handling.
Service providers that host this website and our email, under contract and only for those purposes.
Authorities where the law requires it. We do not sell personal data.
5. How long we keep it
Correspondence is kept for as long as needed to deal with it and for a reasonable period afterwards. Records the quality system requires are kept for the retention period that system specifies.
6. Your rights
Depending on where you are, you may have the right to access the personal data we hold about you, to correct it, to have it deleted, to restrict or object to its processing, and to receive a copy in a portable form. Write to info@lyotek.com to exercise any of these.
7. Cookies
This website uses one cookie, which stores your language preference if you change it. It contains no identifier and is not shared with anyone.