1. Controller and contact
Lyotek is the controller of the personal data described in this policy. Write to compliance@lyotek.com about it.
2. What we collect
Correspondence data: the name, organisation, contact details and message content you provide when you write to us.
Documentation requests: the lot number and product you ask about, and the address the documentation is sent to.
Technical data: standard server logs such as approximate location, device type and pages visited, used to keep the site secure. This website sets no advertising or analytics cookies.
We do not ask for and do not require medical information.
3. Why we process it
To answer your correspondence and send the documentation you ask for.
To manage product and documentation enquiries sent to one of our mailboxes.
To meet legal obligations, including record keeping.
4. Who we share it with
Our exclusive distributor, where your enquiry concerns an order or delivery it is handling.
Service providers that host this website and our email, under contract and only for those purposes.
Authorities where the law requires it. We do not sell personal data.
5. How long we keep it
Retention periods depend on the purpose of the record and applicable obligations. Specific retention arrangements need to be confirmed with the responsible organisation.
6. Your rights
Depending on where you are, you may have the right to access the personal data we hold about you, to correct it, to have it deleted, to restrict or object to its processing, and to receive a copy in a portable form. Write to compliance@lyotek.com to use any of them.
7. Cookies
The website does not set a language-preference cookie. The catalogue search and motion controls use temporary page state and do not set analytics or advertising cookies.