The office answers in English and German during Swiss working hours. Pick the route below that fits your question; each one names the desk that reads it and what to put in your message.
Its certificate of analysis can be found from the lot number printed on the label. If the certificate for your lot is not online, or you have a question about the lot, write to product support with the product name, the lot number exactly as printed and, if you can, a photograph of the label.
Lyotek has one exclusive distributor, which serves more than 170 countries, and the laboratory takes no orders. A company that wants to work with Lyotek can apply. The applicant must be a certified laboratory or a registered research entity, and that is one of the requirements to become a distributor. Tell the distribution desk your organisation, your country, how it is certified or registered, and the documents you will need.
Audit requests, supplier questionnaires, complaints, legal matters and press enquiries all go to compliance. For a complaint about a lot, keep the vial, and note the product, the lot number and what you saw.
Write to one of them when a question needs a decision from the person who makes it.
Head of distribution
Supply through our exclusive distributor, a country it does not yet cover, or a supply agreement that needs a decision.
derek@lyotek.comQuality and compliance lead
An audit request or a supplier questionnaire that you want handled by one person from start to finish. A quality concern about a lot goes to compliance@lyotek.com.
alice@lyotek.comEach address is read by the desk named beside it. If your question is about a vial, put the product name and the lot number from the label in the subject line.
Not sure which one fits? Write to info@lyotek.com and we will pass it on.